This page is intended to set clear commercial expectations for working with Sirah Digital. It is not legal advice. If you are entering into a formal project, your signed proposal, quotation, statement of work or service agreement may include additional terms.
1. Agreement to these terms
By using our website, requesting a proposal, paying an invoice, signing a quotation, approving a statement of work, or otherwise engaging Sirah Digital for services, you agree to these Terms of Service.
"Sirah Digital", "we", "us" and "our" refer to the Sirah Digital agency team. "Client", "you" and "your" refer to the business, organisation or individual purchasing or using our services.
2. Services we provide
Sirah Digital provides strategy, delivery and support services across digital marketing, AI automation, websites, web applications, SaaS products, CRM setup, funnels, advertising, SEO, content, analytics, eCommerce and related digital growth systems.
The exact services, deliverables, timelines, platforms, fees and commercial terms for a project will be confirmed in a proposal, quotation, invoice, statement of work or written agreement.
3. Client responsibilities
To deliver work effectively, we rely on timely access, accurate information and active cooperation from you. You agree to:
- Provide accurate business, brand, product, service, pricing and compliance information.
- Give access to required accounts, platforms, websites, CRMs, ad accounts, analytics tools and hosting environments when needed.
- Review work, provide feedback and approve deliverables within agreed timelines.
- Confirm that content, claims, offers, testimonials, images, customer data and assets you provide are lawful and authorised for use.
- Maintain any required licences, subscriptions, payment methods and platform permissions for third-party tools used in your project.
4. Fees, payments and subscriptions
Fees are stated in the relevant proposal, quotation, invoice or subscription plan. Unless agreed otherwise in writing, payments are due according to the invoice terms provided.
Deposits and retainers
Project deposits, setup fees and monthly retainers reserve team capacity and may be non-refundable once work has started or resources have been allocated.
Late payments
If payment is late, we may pause work, delay launch, restrict access to managed services, or suspend support until outstanding amounts are cleared.
Third-party costs
Ad spend, software subscriptions, hosting, domains, plugins, themes, paid APIs, SMS, email, WhatsApp, AI-token usage and other third-party charges are normally billed separately unless expressly included in writing.
5. Approvals, revisions and delivery
We deliver work in stages, milestones or service periods. You are responsible for reviewing deliverables and requesting reasonable revisions within the agreed review period.
- Delays in feedback, access, approvals or content may affect delivery timelines.
- Approved work may be treated as accepted and ready for launch, publication or implementation.
- Requests outside the agreed scope may require a separate quote, timeline or change order.
- Emergency, rush or priority work may be billed at an additional rate if accepted by us.
6. Marketing, advertising and performance
Digital marketing performance depends on many factors outside our control, including market conditions, audience behaviour, budget, offer strength, platform algorithms, competition, landing page quality, product-market fit and sales follow-up.
We do not guarantee specific rankings, revenue, leads, conversions, ad approvals, return on ad spend, follower growth, review ratings or platform outcomes unless expressly stated in a signed agreement.
You are responsible for ensuring your advertisements, offers, claims, regulated-industry messaging and customer communications comply with applicable laws and platform policies.
7. AI automation and responsible use
AI automation can improve speed, consistency and efficiency, but AI-generated outputs may require human review. You agree that your team remains responsible for final decisions, approvals and use of AI-assisted content, workflows, responses, recommendations and automations.
- We may recommend human approval steps for sensitive workflows, customer communication and regulated industries.
- You should not use AI workflows for unlawful, deceptive, discriminatory, harmful or unauthorised purposes.
- Automation performance can vary depending on data quality, platform access, third-party APIs and workflow design.
- You must not submit confidential, regulated or personal data into AI systems unless suitable controls and permissions are in place.
8. Intellectual property
You retain ownership of materials you provide to us. Unless agreed otherwise, once all related invoices are paid, you receive ownership or usage rights to final approved custom deliverables created specifically for you.
We retain ownership of our pre-existing materials, know-how, templates, frameworks, reusable code, processes, internal tools, strategy methods, documentation structures and non-client-specific components. We may grant you a licence to use those items where necessary for the agreed services.
Third-party assets, fonts, plugins, stock media, software, APIs and platform tools remain subject to their respective licences and terms.
9. Confidentiality, privacy and data
Each party agrees to handle confidential business information with reasonable care and to use it only for the purpose of the working relationship. We may process personal data to deliver services, manage leads, operate campaigns, configure systems, provide support and communicate with you.
You are responsible for having the required rights, notices, consents and legal basis to share customer, lead, employee or business data with us and any relevant platforms. Please also review our Privacy Policy and Cookie Policy where applicable.
10. Third-party platforms and accounts
Our services may rely on third-party platforms such as Google, Meta, LinkedIn, TikTok, GoHighLevel, WordPress, Shopify, hosting providers, payment gateways, analytics tools, AI providers, email platforms, SMS providers and WhatsApp-related services.
We are not responsible for outages, policy changes, account restrictions, rejected ads, API changes, pricing changes, lost access, data loss or decisions made by third-party platforms. You agree to comply with each third-party platform's terms and policies.
11. Pausing, cancellation and termination
Either party may end a project or service arrangement according to the cancellation or notice terms in the relevant proposal, invoice, subscription, statement of work or written agreement.
On termination, you remain responsible for fees due for work completed, committed costs, approved deliverables, active subscriptions and any third-party expenses incurred before termination. We may retain copies of project records where required for legitimate business, legal, accounting or compliance reasons.
12. Limitation of liability
To the maximum extent permitted by law, Sirah Digital will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of revenue, profit, data, goodwill, platform access or business opportunity.
Our total liability for a claim related to the services will be limited to the amount paid to us for the specific service giving rise to the claim during the three months before the claim arose, unless a different limit is required by applicable law or agreed in writing.
13. Changes to these terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated terms.
14. Contact us
If you have questions about these Terms of Service or want to clarify terms for a specific project, contact Sirah Digital using the details below.